Finding a long-term home can feel like a big step. With the right support, NDIS participants can set the pace, explore what is available, and choose options that reflect their goals and preferences. When Coordination of Support (CoS) and NDIS accommodation providers collaborate well, the process stays centred on what the participant wants. This includes how and where to live, who provides day-to-day support, and how the transition into a new home unfolds.
“A good housing match often comes down to location, compatibility, and how supports fit a participant’s daily life. The aim is to help each participant explore genuine options and make a decision that works for them,” says Matthew, Manager of Coordination of Support at Ability Options.
“Finding and maintaining a suitable home can involve planning and coordination, and I work with providers from early planning through to transition, guided by the participant’s goals and informed choice.”
In practice, Support Coordinators keep the participant’s goals at the centre while providers deliver day-to-day supports in the home they have has chosen. The emphasis is on informed decisions without pressure, clear information about what each service offers, and ensuring participants and their guardians to ask questions and consider the fit.
Support Coordinators note that collaboration works best when information is easy to compare and the timing suits everyone involved. Working with NDIS accommodation providers, Coordinators bring together what is needed for funding decisions, plan rosters of care where relevant, and arrange introductions to prospective housemates and staff.
The role of Support Coordination in finding your home
Support Coordinators play a strategic role by helping participants understand their plan, gather assessments where needed, and map out the steps involved in moving.
Matthew explains that this includes researching the market and shortlisting suitable options for the participant to consider, organising home viewings and meetings with providers, and supporting transition planning that reflects the their pace and preferences.
The priority is ensuring the participant has clear, accessible information and the time needed to make an informed decision, with consent sought at each step and with communication delivered in the participant’s preferred style.
“Support Coordination works best when it is driven by participant choice and control. That means documenting what matters, such as routines, accessibility needs and preferred locations, then using those preferences to guide discussions and next steps,” says Matthew.
“It also involves regular check-ins so the participant can revisit their decision if circumstances or goals change.”
Collaborating
Support Coordinators also find that early clarity from providers makes a significant difference. This includes plain‑language explanations of how support will be delivered in the home, what a roster means in practical terms, and how questions and risks will be managed so participants understand what daily life will be like.
Support Coordinators and NDIS accommodation providers stay in step by keeping communication open and focused. This can include planning how the first weeks will run, arranging introductions, and making sure everyone understands what success looks like for them. When issues arise, both roles respond early and adjust plans so support remains consistent with what was asked for.
Effective collaboration relies on clear roles and a shared commitment to participant-led decisions. When people can compare options, ask questions, and understand how services will work in practice, they’re better positioned to choose an arrangement that reflects their preferences and supports independence over time. With the right information and coordination, a participant’s home becomes a stable foundation for daily life and longer-term goals, chosen by them and on their terms.
