Happy Holiday Season!

Our teams are taking a short break over December and January to recharge and get ready for the new year.

During the holiday period some of our services will pause while other essential disability services in Accommodation and Direct Support will remain active.

Wishing everyone a safe and happy festive season.

New Service Enquiry

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Want to learn more about our services? Submit an enquiry through our website and we will be in touch early in 2026.

Accommodation

Services Active:
Services in our Supported Independent Living and Medium Term Accommodation homes will continue during the holiday period, managed by our team of Practice Managers and Senior Support Leaders. If you have questions about supports, please call the home or the manager directly.

Counselling

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Counselling services will pause from Monday 22 December 2025 and recommence Monday 5 January 2026.

Day Programs

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Day Programs will pause from Monday 22 December 2025 and recommence Monday 5 January 2026.

Direct Supports

Services Active:
Direct Supports in the home and in the community will continue during the holiday period. If you have questions, please reach out:

Rostering Hotline (business hours): 02 5622 8484
After Hours (leave a message): 02 6561 8399
Email: rostering@abilityoptions.org.au

Inclusive Employment Australia (IEA)

Pause Date: 12pm Wednesday 24 December 2025

Resume Date: Friday 2 January 2026

Holiday Period Details:
Inclusive Employment Australia services will pause from 12 noon on Wednesday 24 December 2025 and recommence Friday 2 January 2026.

NDIS Employment (WorkReady)

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
NDIS Employment services (WorkReady) will pause from Monday 22 December 2025, recommencing Monday 5 January 2026.

Plan Management

Pause Date: 12pm Wednesday 24 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Plan Management services will pause from 12 noon on Wednesday 24 December 2025 and recommence Monday 5 January 2026. Please email planmanagement@abiliyoptions.org.au for any urgent payment issues.

Please note: Invoices received after Monday 22 December 2025 will be claimed and processed per the usual payment schedule by Thursday 8 January 2026. All other invoices will be processed on our return.

Short Term Respite

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Limited Short Term Respite Accommodation services will continue during the holiday period for participants with pre-arranged stays.

Support Coordination

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Support Coordination services will pause from Monday 22 December 2025 and recommence Monday 5 January 2026.

Therapy

Pause Date: Monday 22 December 2025

Resume Date: Monday 5 January 2026

Holiday Period Details:
Therapy services will pause from Monday 22 December 2025 and recommence Monday 5 January 2026.

Workforce Australia (WFA)

Pause Date: 12pm Wednesday 24 December 2025

Resume Date: Friday 2 January 2026

Holiday Period Details:
Workforce Australia services will pause from 12 noon on Wednesday 24 December 2025 and recommence Friday 2 January 2026.

Need Help During the Holidays?

In an emergency: Call 000

For mental health support:

Lifeline: 13 11 14
Medicare Mental Health Services: 1800 595 212
Beyond Blue on 1300 224 636
SANE 1800 187 263
MensLine Australia 1300 789 978

Do you know someone who could benefit from our services?

Refer them to Ability Options to help them get the support they want and deserve.

Refer a Participant