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The hospitality industry demands efficiency and excellent service in a fast-paced, high stress environment. Due to this, cafe owners or restaurant managers may find themselves constantly replacing staff. However, by implementing a few key strategies, reasons why hospitality workers typically leave their jobs can be identified and corrected to ensure that turnover can be appropriately managed and reduced.
Employees can’t leave you for another company with better benefits and compensation if you’re constantly making sure that what’s on offer at your company is on par with others. By finding out what other restaurants or cafes in the same area as you pay their staff, you can offer competitive wages to ensure that employees leaving for better money isn’t a cause of turnover. Keeping benefits and compensation current and competitive is also a sign to employees that you respect their work, resulting in higher productivity and increased moods - all things that also stand to benefit a hospitality company’s customers.
In the often high pressure environment that hospitality work occurs in, employees can stand to be given praise every now and again. In times where employees work frantically for hours on end to meet the demands of the lunch or dinner rush, they may wonder why they’re working so hard. If their manager offers words of praise or encouragement every now and again, the idea that someone is recognising a job well done will boost their morale. Employees who feel underappreciated seek out alternative employment where their contributions are recognised and celebrated.
A common misconception is that hospitality workers experience limited opportunities for development and growth. However, if managers recognise special qualities within their staff, they should act on this. By enrolling your staff in relevant short courses or suggesting management training, you’re showing an investment in your staff. If staff feel like they have room to grow, they won’t need to look for another job.
Our employment services, Olympus Solutions can help you hire the right people for your company in the hospitality industry to prevent employee turnover. Find out more about our services by contacting us today
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