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7 Trauma Informed Customer Service Techniques

  • November 6,2023
  • Blog

Organisations providing services to customers experiencing hardship can often find themselves unexpectedly, and quite accidentally in the position of supporting people who are emotional, stressed or sometimes, combative. Trauma Informed Customer Service helps people in customer facing roles to do this with compassion, humanity and self-regulation. Here are a couple of techniques for organisations to understand so they can help to manage challenging customer interactions and ensure potenti... CONTINUE READING

The Business Benefits of Workplace Diversity

  • November 6,2023
  • Blog

Organisations that embrace workplace diversity are not only great places to work, but also hold a competitive business advantage. Workplaces that value, understand and accommodate difference have the ability to draw on a range of experience, knowledge and perspectives in decision making and team building. “A diverse mix of voices leads to better discussions, decisions, and outcomes for everyone.” — Sundar Pichai Workplace diversity can come in many forms. These inclu... CONTINUE READING

What is Support Coordination?

  • November 6,2023
  • Blog

One of the major cornerstones of the National Disability Insurance Scheme is to provide people with disability choice and control over how they live their lives. This includes the flexibility to choose the services and supports you need and decide when and how you want them delivered. If you need assistance with making informed choices about how to best utilise your NDIS funding then you can ask for Support Coordination to be included in your NDIS plan. Support Coordination is an NDIS fund... CONTINUE READING

Celebrating the successful integration of R&R Care into the Ability Options family

Earlier this month, we hosted a Community Afternoon Tea to celebrate the final stage of Mid North Coast disability services provider R&R Care joining the Ability Options family. Welcoming colleagues, participants, families, carers, as well as Coffs Harbour City Council Mayor Paul Amos, the day acknowledged the legacy of R&R Care and signified a new era for our organisation and the people we proudly support on the Mid North Coast.... CONTINUE READING

Our 2023 STAR Awards Sponsors

It’s the week of our 2023 STAR Awards Ceremony!   Our STAR Awards highlight, recognise and reward our people for the incredible work they do in line with Ability Options’ core Values of Trust, Respect, Inclusion, Courage and to Lead.... CONTINUE READING

Our new personalised disability accommodation solutions

  • September 10,2023
  • Blog

No matter who you are, everyone needs a place they can call home. For National Disability Insurance Scheme (NDIS) participants, Specialist Disability Accommodation (SDA) sets out to achieve exactly that.   With a current unmet demand for SDA housing, there is an opportunity for providers to positively impact the lives of man... CONTINUE READING

Asking R U OK?

  • September 10,2023
  • Blog

Nearly 15 years ago, not-for-profit suicide prevention charity R U OK? was founded to encourage people to ask others a simple question with a positive impact - “R U OK?”. This question is a springboard for people to notice the signs of mental health struggles, address social isolation and advocate for suicide prevention.  ... CONTINUE READING

Ability Options promotes Short-Term Accommodation services to community at The Retreat

On Wednesday, 10 April, local community members came together for an Open Day at Ability Options’ inclusive...

Ability Options would like to acknowledge the Traditional Owners of Country throughout Australia. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging.