We are here for you and would love to hear about your experiences with us. Whether you have feedback, a compliment, or a complaint about one of our services, please share your thoughts.

We’ll listen because we care about getting it right.

Your feedback ensures we can continue to provide excellent services in our community for you, and others. We always strive to improve.

You have options on how to contact us.

If you would like to speak to someone on the phone, please call our friendly team on 1300 422 454 and they will be happy to help you.

If you would prefer to write to us, you can fill in the form below or email us.

Please know your information will be treated confidentially. Your privacy, rights and wellbeing will be respected and protected. If there is a need to share the information you have provided with other relevant people, we will ask you first.

Feedback & Complaints

Would you prefer to speak to someone outside of Ability Options?

If we cannot help you with a problem and you are unhappy about this, you can call someone who does not work for the Ability Options Community, including:

NDIS Quality and Safeguard Commission

Phone: 1800 035 544
Website: https://www.ndiscommission.gov.au/

iCare (for LTC funded participants)

Phone: 1300 738 586

The NSW Ombudsman

Phone: 1800 451 524
Website: https://www.ombo.nsw.gov.au/

Registrar of Community Housing

Phone: 1800 330 940
Website: https://www.rch.nsw.gov.au/contact-us

Aged Care Complaints Commissioner

Phone: 1800 550 552
Website: https://www.agedcarecomplaints.gov.au

Do you know someone who could benefit from our services?

Refer them to Ability Options to help them get the support they want and deserve.

Refer a Participant