At our Short-Term Accommodation services, we believe every stay is about creating wonderful moments and experiences. Mid North Coast local, Nela, recently had an eight-day adventure at The Retreat in Coffs Harbour with our friendly teams, who expertly organised her stay to make her feel right at home.
Nela’s Support Coordinator, Lena, assisted her in finding respite care after her frequent hospital visits.
“I have used The Retreat for other participants and knew that the services that they provided were amazing. I showed Nela some brochures around The Retreat and she was excited to give this a try. So that’s when I approached Michelle, the Practice Manager at The Retreat, for some dates and to see what documents needed to be completed for this to happen,” Lena shares.
Lena made sure every detail was crafted to make Nela have a memorable stay. Nela says she felt an immediate sense of comfort and belonging when she arrived at The Retreat.
“The accommodation was wonderful,” Nela says, “I felt safe and like I was at home”.
“My room was amazing! The staff were awesome and all accommodating, they knew who I was before I got there, which made me feel really at ease.”
Many people who choose to stay in Short Term Accommodation (STA) services like The Retreat are looking to develop their skills living more independently, and some are looking for a break from their usual day-to-day.
Staff working in our STA services like The Retreat play a really important role in helping people have a memorable, tailored experience that suits their needs, whatever they may be.
Practice Manager at The Retreat, Michelle, shares how much effort goes into personalising the stay of each person at The Retreat.” In Nela’s case, her love for the Despicable Me movie’s ‘Minions’ inspired the team to decorate her space with themed touches,” Michelle says.
Nela says the personal touches helped her feel well cared for during her stay and praised the team, complimenting how amazing the staff were.
“They made me feel special with all the lovely things added to my room,” Nela expresses.
“The staff were all so accommodating and I felt welcomed at the house.”
The staff’s effort to connect with participants makes every stay memorable and unique.
Nestled in the most beautiful area, surrounded by trees making it such a peaceful place to stay. The Retreat’s location provides participants with easy access to exciting activities and beautiful natural scenery.
During her stay, Nela had the chance to enjoy thrilling experiences, from whale watching to trike rides, and even visited some local attractions like the Big Banana and The Clog Barn.
“The highlights for me were all the activities I got to do—I was very busy having fun every day,” she says.
Michelle, overjoyed with the experiences Nela had thanks to her and the team at The Retreat says, “Seeing the joy on their faces during these activities is incredibly rewarding”.
“I can’t wait to come back.” Nela says.
STA can be a real benefit to people looking to ease into independent living. If you would like to find out more about what STA can offer you or your loved ones, get in touch with our friendly team today on 1300 422 454 or visit the Short-Term Accommodation Services page on our website.
