Job Interviews – How to Make a Great Impression

Job interviews are challenging. Even the most successful people can find them stressful and intimidating. But there are a couple of simple things you can do to put your best foot forward and go into your next job interview with confidence. Generally, employers are seeking well-presented individuals with the skills to fill the role. Friendly dispositions, positive attitudes and enthusiasm are good qualities to show during a job interview. To make a great impression, preparation is key!... CONTINUE READING

What are Transferable Skills?

Transferable skills or, as we like to call them, transferable strengths, are strengths or abilities you can take from one occupation to another. Your transferable strengths and abilities can also be helpful in other aspects of life beyond employment, such as in an academic or social setting. Transferable strengths don’t below to a specific job or industry, they are general skills that can be applied in a variety or situations and circumstances. Examples of Transferable Strengt... CONTINUE READING

7 Trauma Informed Customer Service Techniques

Organisations providing services to customers experiencing hardship can often find themselves unexpectedly, and quite accidentally in the position of supporting people who are emotional, stressed or sometimes, combative. Trauma Informed Customer Service helps people in customer facing roles to do this with compassion, humanity and self-regulation. Here are a couple of techniques for organisations to understand so they can help to manage challenging customer interactions and ensure potenti... CONTINUE READING

Working towards better services: Satisfaction Survey Action Plan

We would like to thank everyone who participated in the Ability Options Participant and Parent/Carer Satisfaction Surveys, completed in November 2023. We have taken time to review the results, consult with teams and work through what we believe are the priorities....